Shipping & returns.

Every print is made to order for you and shipped within the United States. Here is how delivery, changes and returns work. Jump to our returns policy.

Where we ship

We currently ship to addresses in the United States only. If you would like to send an order to an APO, FPO or DPO military address, please contact us before ordering so we can confirm it can be delivered.

Orders to US addresses are printed and framed by our print partner in the United States, so there are no customs charges or import duties to pay on delivery.

Shipping costs

Standard shipping is free on every order to the United States.

Express shipping is available for an extra charge, shown on each product page and at checkout before you pay:

Print	Express
Paper print, any size	+$11.95
Framed print, 12 × 17 in	+$18.95
Framed print, 20 × 28 in	+$34.95
Framed print, 23 × 33 in	+$42.95

If you order more than one print, Express is charged in full for the largest item plus half the Express price for each additional item. The exact amount always appears at checkout.

Delivery times

Delivery time is made up of two parts: making your print, then carrying it to you.

• Production: we check every order before it goes to print. Prints and framed prints are usually made and dispatched within 2–4 business days of ordering.
• Standard shipping: usually 4–6 business days after dispatch.
• Express shipping: usually 1–3 business days after dispatch.

In total, most Standard orders arrive within 6–10 business days and most Express orders within 3–7 business days. These are estimates rather than guaranteed dates, and busy periods such as the holidays can add a few days. You will receive an email with tracking details when your order ships.

How your print is packed

Paper prints are shipped in a protective tube or flat mailer, depending on size. Framed prints arrive ready to hang, with shatterproof acrylic glazing instead of glass, packed in a protective box.

Returns policy

Custom-made to order

Every poster is printed and framed individually after you place your order. It is never held in stock and cannot be resold. For this reason we cannot accept returns, exchanges or refunds if:

• you change your mind or no longer want the print
• you ordered the wrong poster, size or frame colour
• the print is no longer needed as a gift, or was not liked by the recipient
• the colours differ slightly from how they appear on your screen
• the print shows the character of the original artwork, such as aged paper tones, texture, grain or period printing marks that we have kept on purpose during restoration
• there are small variations within normal production tolerances, such as up to 1/8 in (3 mm) in border or frame size
• the parcel was delayed by the carrier but arrived undamaged
• the parcel could not be delivered because the address was incomplete or incorrect, or was not collected
• the parcel is shown as delivered by the carrier’s tracking but has since been lost or stolen

Please check our size guide and your order details carefully before you pay. If you are unsure about anything, ask us first.

Changing or cancelling an order

Please contact us straight away if you need to change or cancel your order. We can only change or cancel an order that has not yet gone into production, and if we can cancel it you will receive a full refund. Orders usually go into production within 24 hours. Once production has started, an order cannot be changed, cancelled or refunded.

Damaged, faulty or incorrect prints

We will replace or refund your print if it:

• arrives damaged in transit, for example creased, torn, crushed, or with a cracked frame or glazing
• has a production fault, such as ink marks, streaks, or the image cropped or misaligned compared with the product photos
• has a manufacturing fault in the frame
• is a different poster, size or frame from the one shown on your order confirmation

How to make a claim. Contact us within 7 days of the delivery date shown on your tracking and include:

• your order number
• clear photos showing the damage or fault
• photos of the outer packaging and the shipping label

Claims received more than 7 days after delivery, or without photos, cannot be accepted. Please keep the print and all packaging until your claim is settled, as we or the carrier may need to inspect them.

What happens next. We will reply within 2 business days. If your claim is approved, we will send a free replacement of the same item. Replacements are made and shipped in our usual 2–4 business days, plus standard delivery. If a replacement is not possible, we will refund the price you paid for that item. You do not need to send the original back unless we ask. If we ask, we will provide a prepaid return label.

Lost parcels

If your tracking has not updated, or your order has not arrived within 10 business days of dispatch, please contact us no later than 20 days after dispatch. We will open an investigation with the carrier. If the carrier confirms the parcel is lost, we will send a replacement or refund the price you paid. Parcels shown as delivered are the responsibility of the recipient.

Refunds

Approved refunds cover the price paid for the affected item. Refunds of the Express shipping charge are given only if the parcel was lost or arrived damaged. Refunds are issued within 2 business days of approval to your original payment method. Your bank or card provider may then take 5–10 business days to show the refund.

Please contact us first

If there is a problem with your order, please contact us before opening a dispute with your bank or card provider. We will always work with you to put a genuine problem right, and it is usually much faster.

Colour and appearance

We restore and print each poster to look as close as possible to the images on our website. Screens vary, so slight differences between your screen and the finished print are normal. Paper prints include a slim white border.

Your rights

This policy does not limit any rights you have under the consumer laws of your state for goods that are faulty or not as described.